Refund Policy

1. Booking & Payment

• All sessions—standard or block-booking packages—must be paid in full.

• Block packages have a 60-day expiry from purchase; unused sessions after this period are forfeited without refund, except under medical or redundancy circumstances.

 

2. Cancellation Notice

• Clients must provide at least 24 hours' notice to cancel or reschedule a session, via call, text, or email .

• Cancellations inside this notice window will:

  • Lose the session credit (no refund or make-up).

  • Be charged 50–100% of the session fee depending on how late the cancellation is.

 

3. No-Shows & Late Arrivals

• No-shows (no notice given) automatically forfeit the session fee/credit .

• Late arrivals:

  • Session time will be reduced accordingly.

  • If more than 20 minutes late: session may be cancelled, with no refund credit.

 

4. Trainer Cancellations

• If the trainer cancels with less than 24 hours’ notice, the client will receive either:

  • A free replacement session, or

  • A full refund/credit for that missed session.

 

5. Refund Conditions

• Non-medical cancellations: No refund or credit once payment is made.

• Medical or redundancy reasons: Refund or credit will be issued for unused sessions upon receiving appropriate documentation (e.g., GP note).

 

6. Refund Process

• Clients requesting a refund must submit a written request via email.

• Refunds will be processed within 14 days, using the original payment method .

 

7. Processing Time & Methods

• Refunds are issued via bank transfer or the original payment provider.

• Any processing fees incurred are deducted from the refund, unless otherwise stated.

 

8. Policy Changes

• These terms may be updated at any time.

• All clients will be notified in writing, and updated policies will apply to future bookings .